New Group - Customer care specialist

Working location: Quận Bình Thạnh

Vacancy: 2 người Academic request: Cao Đẳng Salary: Thỏa thuận Expire date: 2019-08-19

Job descriptions

1. Research and propose the application of advanced quality management models in the world

- Proposing step by step to apply quality management standards such as ISO, lean, TQM ...,
- Build and operate movements to improve productivity and quality in the group
- Participate in the process of building the document system of the group
- Guiding the member units of the group to build professional processes;
- Develop service quality standards and issued to perform at member units
- Participate in the management and data exploitation of the group
- Internal assessment of processes, making requirements on corrective, preventive and improvement actions after evaluation;
- Participate in the survey of internal customer satisfaction;
- Participate in handling customer complaints
- Internal assessment of processes, making requirements on corrective, preventive and improvement actions after evaluation;
- Participate in the survey of internal customer satisfaction;
- Participate in handling customer complaints

Request

1. About quality and capacity

- Ability to withstand high pressure at work
- Honest, enthusiastic, dedicated at work;
- Creative at work
2. About qualifications

- Graduated from university of economics, administration, administration or law
- Proficient office computer
3. About experience

- At least 10 years of experience in system administration and ISO management
- At least 2 years of experience in the same position
 

Benefit

Thông tin liên hệ